- Academic Requirements and Student Performance
- Grade Appeal
- Dismissal / Code of Conduct / Respectful and Fair Treatment of Students
- Dispute Resolution
- Tuition Refund
Regular attendance at SchoolCreative is required by students in order to acquire all of the knowledge and skills necessary to complete the FULL TIME TRAINING successfully.
Students must attend a minimum of 80% of the program in order to be eligible to graduate.
Students are provided with access to their attendance records through our Software interface and are encouraged to monitor it regularly to ensure that there are no discrepancies. Any issues arising should be emailed to the Senior Educational Administrator within 2 weeks of the class date and the Senior Educational Administrator will consult with the relevant instructors. Students are reminded that this monitoring is their responsibility.
aCADEMIC REQUIREMENTS AND STUDENT PERFORMANCE
To receive a SchoolCreative Diploma, students must maintain a grade average of 65% (C-) or higher across the entire program. This requirement is in addition to the minimum attendance requirements. Grades falling below a 64%, (D) average in any module or module grouping, will result in an Incomplete and no Diploma will be granted. Acting students who fail to complete their program will be ineligible to receive Contrasting Scenes or Voice Demos. For all programs students are given, written grades and feedback at the end of each term.
Upon the completion of the program the student will receive a final transcript detailing all term grades, a copy of which will be placed in their student file. After all evaluations, students are given the option to meet with the Senior Educational Administrator to discuss any concerns they may have.
SchoolCreative Grades as follows;
- A+ = 92%-100%
- A = 88%-91.9%
- A- = 85%-87.9%
- B+ = 82%-84.9%
- B = 78%-81.9%
- B- = 75%-77.9%
- C+ = 72%-74.9%
- C = 68%-71.9%
- C- = 65%-67.9%
- D = 55%-64.9%
- INCOMPLETE (I)
SchoolCreative provides an opportunity for students to resolve grade disputes in a fair and equitable manner. The policy applies to all SchoolCreative students who are currently enrolled or were enrolled 30 days prior to raising their concern with their instructor.
- If a student is dissatisfied with the grade received on an exam, assignment or at end of term, and can provide evidence that a higher grade is warranted they should first discuss the issue with their instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
- If the student is not satisfied with the outcome of their appeal to the instructor, the student should submit a written appeal to the Senior Educational Administrator.
- The Senior Educational Administrator will consult with both the student and instructor.
- If the assessment achieves a higher grade on re-evaluation, the higher grade will be assigned to the student. If the assessment achieves a lower grade, the original grade will be retained.
- If a grade appeal is reviewed by the Senior Educational Administrator, the grade assigned following the re-evaluation and review will be final and cannot be appealed further.
Dismissal / CODE OF CONDUCT / RESPECTFUL AND FAIR TREATMENT OF STUDENTS
SchoolCreative is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students while completing a program of study. The list below outlines the code of conduct that all students, staff and faculty are expected to follow. This list is not exhaustive and students should request clarification from the Senior Educational Administrator if they have any questions.
The Code of Conduct expected of students includes:
- Students attend school in accordance with the Attendance Policy
- Treat everyone with respect
- Refrain from any disruptive or offensive classroom behaviour
- Students must refrain from cheating or plagiarism in completing class assignments
- Treat school property with respect
- Refrain from bringing weapons of any kind (i.e. knives, guns) to school
- Students must complete all assignments and examinations on the scheduled completion dates
- Students must refrain from bringing any prohibited mood altering substances to the Institution
- Refrain from making inappropriate remarks concerning another person’s ethnicity, race, religion or sexual orientation
- Any other conduct which is determined to be detrimental or damaging to the other students, staff, faculty or the Institution
Students who do not meet the expected Code of Conduct may be subject to progressive discipline which may include a verbal warning, written warning, probation, suspension or expulsion from the Institution depending on the severity of the misconduct. Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:
- Sexual assault
- Physical assault or other violent acts committed on or off campus against any student, staff or faculty member
- Verbal abuse or threats
- Vandalism of school property
- Intoxication or being under the influence of non-prescribed drugs
SchoolCreative provides an opportunity for students to resolve disputes of a serious nature in a fair and equitable manner. This policy governs complaints from students with respect to SchoolCreative and any aspect of its operations. Students will not be subject to any form of retaliation as a result of filing a complaint.
All student complaints must be made in writing. The student must provide the written complaint to the Senior Educational Administrator, who is responsible for making determinations in respect of complaints. If the Senior Educational Administrator is absent or is named in a complaint, the student must provide the complaint to the President/CEO. The process by which the student complaint will be handled is as follows:
The Senior Educational Administrator will arrange to meet with the student to discuss the concern and desired resolution within 10 school days of receiving the student’s written concern. The Senior Educational Administrator will document the conversation in writing. A copy shall be given to the student and placed in the student’s file.
The necessary enquiries and / or investigations shall be completed and documented by the Senior Educational Administrator and written reasons for the determination will be provided to the student within 45 days after the date on which the complaint was made. If it has been determined that the student’s concerns are substantiated, in whole or in part, the Senior Educational Administrator shall include a proposed resolution of the substantiated concern(s). If the student is not satisfied with the determination of the Senior Educational Administrator, the student may request the services of a third party mediator to assist in the resolution of the dispute. The fees associated with the third party mediator will be borne by SchoolCreative. The student making the complaint may be represented by an agent or a lawyer.
If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca).
The table below shows the circumstances in which tuition must be refunded.
Note: The effective contract date for a student enrolment contract is the later of:
- The date the student or representative of the student signed, or
- The date the institution signed.
- A student is enrolled in an approved program:
- Without having met the admission requirements, and
- Without having misrepresented his/her knowledge or skills when applying
- A student (other than a distance education student) does not attend the first 30% of the program
- The institution does not provide all the work experience hours of a program within 30 days of the contract end date and
- The student does not attend the work experience
- No later than seven days after the effective contract date, and
- Before the program start date.
- Between the date the contract was signed and the start date of the program, where that period is less than seven days
- More than seven days after the effective contract date, and at least 30 days before the program start date
- More than seven days after the effective contract date, and
- less than 30 days before the program start date
- After the program starts, but before 11% of instruction hours have been provided
- After the program starts, and after 10% but before 30% of instruction hours have been provided
- Before 11% of the instruction hours have been provided
- After 10% but before 30% of the instruction hours have been provided
- Receiving a notice of withdrawal from a student
- Providing a student with a notice of dismissal
- Receiving notice from the registrar to issue a refund because the institution did not provide work experience, or because a student was admitted without meeting the admission requirements